Refund Policy

Items Outside the Voluntary Return Program

For transparency, scrubdaddy records that the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; where relevant, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are outside the no-reason return program.

Returns and Exchanges Within 30 Days

scrubdaddy applies the following customer standard: the voluntary return window remains open for 30 days following receipt; at the same time, customers may choose an exchange instead of a return within the stated period.

Merchant-Paid Return Costs

Under this policy at scrubdaddy, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; where relevant, approved no-reason returns and exchanges have merchant-paid return shipping.

Authorized Return Address

As part of the service commitment made by scrubdaddy, approved returns are ordinarily directed to 951 N Main St, Abbeville, South Carolina, 29620, United States; where relevant, the return authorization controls if it names a different merchant-managed location.

Approval and Original-Payment Refunds

Under this policy at scrubdaddy, a bank or card issuer may need additional time to post the credit; once approved, the refund is issued to the original payment method within 5-10 business days; additionally, an authorized return is reviewed after receipt.

Before and After Dispatch

The customer-facing practice followed by scrubdaddy is that after shipment, the order is handled under this Refund Policy; at the same time, the store can consider cancellation only before dispatch.

How to Request a Return

The documented approach of scrubdaddy is as follows: approved requests receive a prepaid return label or another no-cost return method; where relevant, return assistance starts by emailing support@scrubdaddycbin.shop or calling 512-785-5056; for completeness, items must not be sent until return authorization has been issued.

Merchant and Contact Details

The documented approach of scrubdaddy is as follows: telephone support is available through 512-785-5056; the complete physical address, also used for approved returns unless written instructions say otherwise, is 951 N Main St, Abbeville, South Carolina, 29620, United States; scrubdaddy is the merchant responsible for this storefront; where relevant, email support is available at support@scrubdaddycbin.shop.